Now a 911 Call Over McNuggets
There has been another incident of a woman calling 911 to complain about her fast food (or lack thereof), this time the complaint was about McNuggets.
Latreasa Goodman (pictured) called 911 not just once, but 3 times to complain that a McDonald's employee wasn't giving her a refund for the chicken nuggets she wanted.
You can listen to all three 911 calls below.
Evidently Goodman ordered a 10-piece chicken McNugget meal and paid for it, after which she was told they were out of McNuggets and told to pick something else off the menu because they could not refund her money. That is reprehensible, on McDonald's part, but not quite a 911 emergency.
Goodman was issued a written notice to appear in court for misusing 911.
Carlos Solorzano, operations manager for all McDonald's restaurants in Florida, issued a statement Tuesday apologizing for the incident.
"Satisfying each and every customer that visits our restaurants is very important to us," Solorzano said. "Regarding this isolated incident, we apologize for the inconvenience caused. In the event that we are unable to fill an order, a customer should be offered the choice of a full refund or alternative menu items. We regret that in this instance, that wasn't the case.
"We want to correct our mistake. We will be sending the customer her refund, along with an invitation to return for her original order, on us. We never want to disappoint a McNuggets fan or any McDonald's customer. Customer satisfaction is our top priority."
McNugget 911 call #1:
No comments:
Post a Comment